Early cancel and booking
make up lesson procedure

 

The new software we are now using in our club allows each member and family in our swim school to have a personal log-in to access a variety of functions.

Following are the instructions for you to access and use this system and to early cancel and then book a make-up learn to swim lessons.

To access the Log-in page

  • Once you have clicked on the link above you will be directed to the screen below.
  • Enter your email address as your user name which we have on file for your child(ren). If you cant log in you may need to confirm your email address with us.
  • Enter password  ‘newoceanaaccount’
  • Once you have logged in you will be asked to re-set your password
  • You will be taken to our new online portal for all Oceana classes, sessions and bookings and it will look like this:

** As you will see on the home page circled in red is where any outstanding balances will be, you can pay this online by clicking on the blue click [here] section or you can pay in the centre.

From here you can also see your Upcoming Bookings.

EARLY CANCELLATIONS

  • Login to the Online Portal as above
  • Hover over the CLASSES tab and select Student Bookings
  • Find the student you wish to early cancel from a lesson and click on the Manage on the right hand side, see below:
  • Here you will find a list of the upcoming lessons for your child, if you find the selected date you wish Early Cancel click on the MARK ABSENT
  • Please check the details in the pop up box are correct eg student name, date, time etc and click OK

BOOK MAKE UP LESSON

  • Login to the Online Portal as above
  • Hover over classes and select Student Bookings
  • Click on the Manage button for the particular student you wish to book the make up lesson for
  • Here you will see an orange ‘Book Makeup’ button, click on this
  • A list of available Makeup Classes will then show up for you to book into, find the appropriate class and Click BOOK then to confirm your booking click the Checkout Button on the pop-up.
  • Check the booking details are correct, read through the Terms & Conditions, then to Book the lesson click ‘I Agree’ and then “Confirm”
  • To check up on your booking you can go to the Home Page to ‘Manage Upcoming Bookings’